When you receive goods ordered from www.scottcountry.co.uk , and you change your mind about anything you order, you may cancel the order up to 14 calendar days from receipt of goods.
We will refund the price paid as soon as possible, but no later than 14 days from notification that you wish to cancel the order.
This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you.
We will only accept goods returned to us that are in perfect condition and "fit for re-sale" This means that the original product retail packaging should be intact and in good condition and the goods themselves should be returned in perfect condition, as initially received by you the consumer. All product tags and information MUST be attached to the product, and the product should be returned in perfect condition. Any goods returned that do not meet this criteria cannot be accepted for a refund. We recommend you use an Insured trackable service to return any goods to Scott Country.
Whilst goods you wish to return are in your possession you must ensure they are not subjected to adverse conditions such as moisture, odours etc as garments will not be accepted that are returned and show signs of contamination.
Please ensure any returns are accompanied by our returns form which you can download by clicking here.
The rights of cancellation come from Consumer Protection (distance selling) Regulations 2000.