Privacy Policy

Last Updated: September 2025

Scott Country Limited (“Scott Country”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only collect and use your personal data where it is lawful and fair to do so. We do not sell or rent personal data to third parties.

Who We Are (Data Controller)

Scott Country Limited is a company incorporated in Scotland (Company Number SC433828). We are a leading supplier of tick proof clothing, night vision, thermal imaging, day and night optical products and accessories in the United Kingdom.

Data Controller: Scott Country Limited

Registered Office: Tinwald Downs Rd, Heathhall, Dumfries DG1 3SJ

If you have any questions about this policy, please contact us at [email protected].

How We Collect Your Information

You can use most of our website without providing personal data. We collect personal information when you:

• Register for an account.

• Place an order through our website or by phone.

• Subscribe to newsletters, updates or promotional communications.

• Take part in competitions, promotions or surveys.

• Contact us by email, phone or post.

• Interact with us on social media.

What Information We Collect

Identity & contact data – name, billing and delivery addresses, email, phone.

Order & payment data – items purchased, payment method details (processed securely by our payment providers; we do not store full card details after the transaction).

Account data – login/email, order history, preferences.

Technical & usage data – IP address, device/browser info, pages visited, clickstream, time on page, errors (see Cookies).

When you place an order, your payment is processed securely by our payment providers (e.g. SagePay, PayPal, Omni Capital finance providers). We do not store full card details once the transaction is complete.

We may also collect technical data such as your IP address, browser type, and browsing behaviour on our website (see “Cookies”).

How We Use Your Information

We process your data under the following lawful bases:

• Contract: To process and deliver your orders and manage your account.

• Consent: When you sign up for newsletters or agree to receive marketing.

• Legitimate Interests: To improve our website, personalise your experience, and communicate with existing customers about similar products.

• Legal Obligation: To meet record-keeping, tax or regulatory requirements.

We use your information to:

• Process and deliver new and repeat orders.

• Verify identity and payment methods.

• Provide customer support and respond to enquiries.

• Send service updates and marketing communications (if you have opted in, or where we are legally permitted).

• Improve website functionality and ensure content is delivered effectively.

We may also share anonymised, aggregated traffic data with partners for analysis.

Email Marketing

If you sign up to our newsletters or promotions, we will collect your name, email and sometimes phone number. We use third-party platforms (such as Campaign Monitor) to send marketing emails.

You can unsubscribe at any time by clicking the link in our emails or contacting us at [email protected]. We regularly review subscriber activity and remove inactive accounts.

Cookies

We use cookies to improve website performance and your browsing experience. Cookies help us remember preferences and analyse website traffic.

We do not use cookies to store sensitive personal information. You can manage or disable cookies via your browser settings. Our cookies are provided by CookieBot, for more detail, please see our full Cookie Policy.

Data Retention

We keep your data only for as long as necessary:

• Orders and payments: 6 years (to meet tax and legal obligations).

• Marketing data: until you unsubscribe or withdraw consent.

• Customer Service Enquiries: typically 12 months.

A copy of our retention policy is available on request.

Who Has Access to Your Information

We do not sell or rent your information to third parties.

We may share your information with:

• Service Providers Payment processors as listed previously. Couriers services DPD, Royal Mail and Parcel Force. Marketing Platforms Campaign Monitor. We only provide the minimum necessary data and require all partners to keep your data secure.

•  Legal or Regulatory Authorities when required to comply with the law.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.

• Correct inaccuracies in your personal data.

• Request deletion of your data where applicable.

• Object to or restrict processing.

• Withdraw consent at any time (e.g. for marketing).

• Lodge a complaint with the ICO (Information Commissioner’s Office).

We respond to valid requests within one month (extendable by two months for complex requests).
To exercise your rights, contact [email protected].
ICO: https://ico.org.uk

Children’s Privacy

We do not knowingly collect data from children under 18. If you are aged 18 or under, please obtain parental consent before providing personal information.

International Transfers

If we transfer your information outside of the UK, we will ensure it is protected by appropriate safeguards, such as adequacy regulations or standard contractual clauses.

Security

We take data security seriously. Measures include:

• SSL encryption on all transactions.

• Regular website vulnerability scanning.

• Access to systems restricted to authorised staff.

• All financial transactions processed through secure gateways.

However, no online service is 100% secure. You are responsible for keeping your account password safe.

Data Breach Notification

If a security breach occurs that may compromise your data, we will notify the ICO within 72 hours (as required by law) and inform you without undue delay.

Links to other websites

Our site may include links to third-party sites. Those sites have their own privacy policies; we are not responsible for their content or practices. Please review their policies before submitting personal data.

Policy Updates

We review this policy regularly and will post any updates on this page. Please check back to stay informed.

Contact Us

If you have any questions or concerns about this policy, please contact us at:

Email: [email protected]

Post: Scott Country International, Tinwald Downs Rd, Heathhall, Dumfries DG1 3SJ

You also have the right to contact the ICO directly at www.ico.org.uk.