Scott Country International Ltd., is family run partnership and first opened its doors in early 2001. In the very early days, it offered a wide range of clothing and field sports accessories spread over three floors of a traditional high street shop in Castle Douglas. The move to eCommerce was a natural progression and the business moved fully online in 2009. Personal shopping is still available by appointment only.
The products portfolio has evolved over time to focus on night vision, thermal imaging technology and associated products.
With our depth of expertise, and range of products, Scott Country International is now the most recognised specialist retailer of these products in the UK.
Our Modern Sales Office
Scott Country now resides in a bespoke new office complex on King Street in Castle Douglas, situated behind the original high street shop. We have a dedicated customer meeting room for demonstrating products, designed to enhance the customer experience, further underlining the high level of customer care offered at Scott Country.
Although the majority of our sales are web based, we appreciate that a thermal imager is a huge investment to make and we encourage customers to make an appointment to come and view our ranges or try out our demo units.
Should you wish to come and visit our offices, we would kindly ask you to contact us at least a day in advance in order to ensure that a member of our sales team is able to dedicate sufficient time for you to review a potential purchase or to carry out a product comparison test.
FROM HUNTING AND WILDLIFE SURVEILLANCE TO GOVERNMENT AND LAW ENFORCEMENT
We offer a vast range of commercially available night vision and thermal imaging equipment for professional hunting / pest control purposes or for wildlife surveillance and research. Scott Country is also an official supplier to the M.O.D, law enforcement and emergency services. We also can supply training and product support on site with full ISO quality assurance. We also offer Blue Light discounts to law enforcement and emergency services.
FEEFO PLATINUM CUSTOMER SERVICE
We are proud to have received the Feefo Platinum customer service award and have continued to hold it for several years. We are immensely proud of our enviable Platinum customer service record , a testament to the entire team.
This award highlights just how important our customers are to us and puts a spotlight on our uncompromising attitude towards the whole customer service experience. Every member of staff from the company directors to the warehouse, sales and after sales team work in harmony to provide this high level of customer care. Ongoing staff training also ensures a continued market leading level of product knowledge.
SWIFT HANDLING OF RETURNS OR REPAIRS
Our in house service dept is trained to cope with all product returns in a timely and professional manner to exacting ISO quality standards. This attention to detail ensures that all warranty repairs and procedures are dealt with properly, with audited correspondence between Scott Country and the end user.