FAQ and Information

Frequently Asked Questions and Information relating to your purchase and service expectations when ordering with Scott Country International.

Why Buy From Scott Country?

We at Scott Country International pride ourselves in our knowledge, customer service, and professional service, that is unrivalled in our industry. As well as clients in the hunting, outdoors and wildlife sector, we also supply police, military, and the intelligence services, so are trusted at the highest level, with delivery a product and customer service, rated to ISO9001. As well as our knowledgeable sales team, we have a dedicated customer service department who are on hand to assist.

The Scott Country Story

If i order from Scott Country Is my information secure?

Absolutely... Ordering at Scott Country International is both safe and secure and we take online protection of customer data very seriously. Scott Country International are fully PCI compliant, and we use Sage Pay, the UK's leading card processing company to process all card data. When ordering online our members of staff never see your card data. Our website is securely accessed and we will never sell your details to any one else, and only use your email address for what you authorise.

Find out more about Sage Pay

How do you notify me of order delivery progress

When i order from Scott Country how do i know when the product will arrive? We ship with the UK's leading commercial courier, DPD. DPD provide a 1hr delivery window by text and/or email, with full tracking from the moment your goods leave our warehouse, until you sign for it at home, or work. You can log in to the DPD system and check the status of your delivery and even track the delivery driver on his route from our office to you.

View our Delivery and Returns Information

What if I need help with something after delivery?

We at Scott Country pride ourselves in our aftercare customer service. Should you have an issue with set up of your new wildlife camera, or a problem mounting your new thermal scope to your rifle, our well trained sales team are always on hand to assist. You can contact us by email, call us on 01556 50 3587, or message us on Facebook for round the clock support.

What If I Need Help

What if i need to return something?

Our terms and conditions allow you to return any item you purchase, within 14 days from date of receipt, providing it is in original packaging and in an unused condition. You can simply download our Returns Form which is included with your invoice, or contact a member of our team and we can assist with a return.

View our Terms and Conditions