Why buy from Scott Country.co.uk
Secure Website: internet fraud is our #1 concern, and we use market leading security to ensure your data is never compromised.
All card holder data is captured by Sage Pay (formerly Protx) and is regarded as one of the most secure systems in the world.
We at Scott Country never see your card data when you order online, Sage Pay holds this information on their secure servers until the transaction is released by Scott Country.
Your name and address information is captured by our SSL secured server and this information is only used by our sales staff to process your order, and we will only email you with newsletters, offers etc if you have allowed us to do so.
In addition to Sage Pay’s security systems we also employ “The Third Man” security checks on online transactions.
When you receive goods ordered from www.scottcountry.co.uk , and you change your mind about anything you order, you may cancel the order up to 14 days starting from the day AFTER the goods were delivered. We will refund the price paid as soon as possible, but no later than 30days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you.
Recovery of goods after cancellation
When you, the consumer, exercise your right to cancel the contract , ownership of the goods reverts to Scott Country. The DTI regulations impose a responsibility to you, the consumer, to take 'reasonable care' of any goods that have been supplied to you from Scott Country. You , the consumer, also have a duty to restore the goods to Scott Country, you must therefore return the goods to Scott Country, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Scott Country then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.
Order Online or by Phone
You can order online using our secure system, or you can order by telephone.
It may often be the case due to time zone differences that we are not able to answer your call, at the time you call us, however we have an electronic voice mail system where you can leave a message and we will contact you by email or telephone by return.
Scott Country is fully DCI Compliant and all sales staff follow a strict regime when handling customer’s information.
When you order by telephone your card details are entered directly into our Streamline terminal, and are never stored by us. All personal information is shredded using a compliant industrial shredder.
Dedicated Customer Services with Knowledgeable Staff and a Friendly and Courteous service.
Our sales staff are available from 9am till 5pm GMT by calling 0044 1556503587, or by emailing firstname.lastname@example.org where we aim to respond to any emails as soon as we receive them.
Should you wish to discuss things such as product sizing, availability or for general information on our product range, our knowledgeable staff will be pleased to help you to the best of their ability.
All orders placed will be dealt with either during the working hours of the day the order is received or the next working day if it is received out with our working hours.
Stock items will be sent out immediately but in some instances we may have to acquire stock from our suppliers but will notify you if this occurs.
User Friendly Online Catalogue with Safe and Easy Shopping
Our website is continually being updated with new and innovative products and our website is always being optimized for better and more efficient browsing.
Scott Country has been trading online for 12 years and we pride ourselves on Customer Service and providing the customer with reliable and accurate information and assistance when choosing products.
Our knowledgeable staff will ensure that your order is dealt with quickly efficiently, and should you require assistance with choosing an item we will always be available by telephone or email to assist you.
Although we make every effort to keep our website up to date, on occasion it may be the case that an item ordered is out of stock or unavailable. If this happens we will contact you to recommend an alternative or to discuss a lead time for delivery.