FAQs (Frequently Asked Questions)

Yes. You can place an order with no obligation using Guest Checkout without creating an account. Shopify allows customers to complete a secure checkout as a guest, meaning you only need to provide:

• Your name

• Billing and delivery address

• Contact details

• Payment information

You are not required to create a password or register for an account to purchase thermal imaging devices, night vision equipment, optics or outdoor accessories. Creating an account is optional and can make future purchases quicker, allow you to track orders easily and view your order history.

All guest checkout transactions are processed securely via encrypted payment systems.

Once you place an order, you will automatically receive an order confirmation email within a few minutes from website@scottcountry.co.uk

This email confirms that we have successfully received your order for your thermal imaging device, night vision equipment, optics or accessories.

If You Haven’t Received Your Confirmation Email - Please check the following:

• Your spam or junk email folder

• That the email address entered at checkout was correct

• Any promotional or filtered inbox tabs

Order confirmation emails are sent automatically to the email address provided during checkout, including Guest Checkout orders.

Still Can’t Find It?

If you have not received confirmation within 30 minutes, please contact our customer service team with:

• Your full name

• The email address used at checkout

• The approximate time of purchase

We can quickly confirm whether your order was successful.

Has My Payment Been Taken But No Email Received?

If payment has been authorised but you have not received confirmation, this may be due to:

• A typing error in your email address

• A temporary email server delay

• Spam filtering

Please contact us and we will verify your order and resend the confirmation.

Occasionally, an order may be cancelled for operational, security or compliance reasons. If your order has been cancelled, one of the following may apply:

Payment Authorisation Failed

Your bank or payment provider may not have authorised the transaction. This can happen due to:

• Incorrect billing details
• 3D Secure authentication not completed
• Bank fraud prevention checks
• Insufficient funds

If this occurs, no payment will be taken, or any pending authorisation will automatically release back to your account.

Security or Fraud Screening

For high-value purchases such as thermal imaging devices, night vision equipment and precision optics, additional security checks may be required.

If an order does not pass our verification process, it may be cancelled to protect both the customer and our business.

Stock Availability Issues

While we aim to maintain accurate stock levels, occasional discrepancies can occur.

If an item becomes unavailable after purchase, we may cancel and refund the order. Our team will contact you if this happens.

Regulatory or Shipping Restrictions

Certain specialist products may have delivery restrictions based on:

• Geographic location
• Courier limitations
• Battery shipping regulations

If we are unable to legally or safely fulfil an order, it may need to be cancelled.

Customer Request

If you requested cancellation before dispatch, your order may have been cancelled in accordance with our cancellation policy.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email at info@scottcountry.co.uk, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

If you need to change your order, please contact us as soon as possible. Orders for thermal imaging devices, night vision equipment and specialist optics are processed quickly, so modifications may only be possible before dispatch.

What Changes Can Be Made?

Before your order has been dispatched, we may be able to:

• Change your delivery address (if requesting to be sent to work)

• Update contact details

• Amend quantities

• Swap products

• Upgrade your delivery method (for Saturday delivery)

All changes are subject to stock availability and order processing status.

What If My Order Has Already Been Dispatched?

Once an order has been dispatched, we are unable to modify it.

If you no longer require the item, you can return it in line with our returns policy once it has been delivered.

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 calendar days of receiving your goods.

Can I Change My Payment Method?

Once payment has been processed via Worldpay, PayPal or finance, we are unable to change the payment method.

If necessary, we may need to cancel the order and process a new one.

How Do I Request a Change?

Please contact us in writing via email to info@scottcountry.co.uk with the following:

• Your order number

• Your full name

• The change you are requesting

We will confirm as quickly as possible whether the amendment can be made.

We ship all UK mainland orders using DPD, one of the UK’s leading next day delivery services.

DPD provides a premium, fully tracked delivery experience including:

• UK Next Day Delivery (on in-stock items)

• SMS and email delivery notifications

• A one-hour delivery window

• Real-time GPS tracking

• A final 15-minute delivery timeslot

This ensures secure and transparent delivery of high-value items such as thermal imaging devices, night vision equipment and precision optics.

For added security, we use DPD PIN Code Delivery on eligible orders.

Before delivery, DPD will send you a unique PIN code via text message. This PIN must be provided to the driver at the point of delivery.

This ensures:

• Your parcel is handed directly to you or an authorised person

• Your goods are not left unattended

• Secure delivery of specialist and high-value equipment

Using the DPD tracking link provided after dispatch, you can choose alternative delivery options such as:

• Reschedule for another day

Please note: due to the nature of the goods, you DO NOT have the ability to instruct DPD to leave your parcel in a safe place or with a neighbour, responsibility for the parcel transfers once delivery is completed in accordance with DPD guidelines.

Yes, Northern Ireland, Highlands and Islands are able to received all products sold on our website. Certain UK locations, including Northern Ireland and parts of the Highlands and Islands, may fall within a two-day delivery zone. The one-hour delivery window service may not always be available in these areas. Tracking updates will still be provided.

If you live in the Republic of Ireland, Isle of Man, Channel Islands (Guernsey, Jersey) you are unable to purchase rifle mounted optics, rifle scope mounts and bipods. 

If you have any questions please contact us: info@scottcountry.co.uk

We ship to most regions worldwide, offering european and selected international delivery options. International deliveries typically arrive within 5-10 working days, depending on destination.

Please note:

• Customs clearance may cause delays

• Import duties and taxes may apply in the destination country

• Delivery times vary depending on local carriers

Export Restrictions on Products

Due to UK export control regulations, we are unable to ship certain items overseas. Restricted items may include:

• Thermal imaging devices

• Night vision equipment above specific technical thresholds

• Optics featuring electronic processing

If an order contains export-controlled items and the destination is restricted, we will contact you before processing.

Please note that the export or re-export of any riflescopes or night vision systems and accessories, be it image intensified, thermal or other, above a given specification is strictly controlled by ITAR regulations. All of these systems are subject to UK Governmental Export Licensing Regulations and dependent on specification, a licence may need to be obtained prior to the export, even temporarily(e.g if you are travelling overseas with your device on holiday), from the UK. You can find out more at the UK Strategic Export Controls Website

In some cases, we may offer free or reduced delivery on selected high-value optics, thermal imaging devices or promotional products. If free shipping applies, this will be clearly indicated at checkout.

Yes. All orders are fully tracked once dispatched.

We ship using DPD, which provides real-time tracking from dispatch through to delivery.

How Will I Receive My Tracking Details?

Once your order has been processed and shipped, you will receive:

• An email confirmation from DPD

• An SMS notification from DPD (if a mobile number was provided)

This message will include your DPD tracking link.

What Tracking Information Will I See?

DPD’s Predict service provides:

• A one-hour delivery window

• Real-time GPS parcel tracking

• The option to reschedule 

This ensures safe and transparent delivery of high-value items such as thermal imaging devices, night vision equipment and precision optics.

When Does Tracking Become Active?

Tracking typically becomes active once your parcel reaches the DPD depot for forwarding.

If you have received a dispatch confirmation but tracking has not yet updated, please allow a short period for the courier system to refresh.

What If I Haven’t Received Tracking Details?

If you have not received tracking information:

• Check your spam or junk folder

• Confirm the email address used at checkout

• Contact our customer service team with your order number

We will be happy to assist.

Yes. If you are not completely satisfied with your purchase, you may return eligible items within 14 calendar days of receiving your order.

To qualify for a refund or exchange, returned items must be:

• Unused and in perfect condition

• Returned in the original retail packaging

• Supplied with all tags, manuals, accessories and documentation

This is particularly important for specialist equipment such as thermal imaging devices, night vision equipment and precision optics, where product condition and packaging affect resale value.

Once we receive and inspect the returned item, we will process your refund or exchange in accordance with our returns policy.

To return an item, please follow these steps:

1. Get in contact with us over the phone or via email

2. Securely package the item in its original packaging

3. Send the parcel using an insured and trackable courier service

We recommend using a tracked courier service when returning high-value optics or thermal equipment.

Please note:

• You are responsible for the item until it is safely received by us

• Returns should always include the completed returns form

If you require assistance with a return, our customer service team will be happy to help.

If the product you received is not suitable, you may return it within 14 days of delivery under your consumer cancellation rights.

Returned items must be:

• Unused

• In perfect condition

• Complete with all packaging and accessories

Once we receive and inspect the item, we will issue a refund to your original payment method.

If you would prefer to exchange the item for a different product, please contact our team and we will be happy to assist.

Once your returned item arrives with us, we will inspect it and process your refund as soon as possible. Refunds are typically processed within 14 days of receiving the returned goods and confirmation of cancellation.

Please note:

• Refunds are issued to the original payment method

• Your bank or payment provider may take additional time to release the funds

• Finance purchases will be adjusted in accordance with the lender’s terms

In most cases, items must be unused and in perfect condition to qualify for a return or refund. However, there are a few important exceptions.

Faulty Items

If your product develops a fault or manufacturing issue, please contact our team and we will be happy to assist.

If a repair is unable to be completed at our HQ, it will be shipped to the manufacturer for further investigation or repair.

Faulty items can be returned for inspection, repair, replacement or refund in line with your warranty and consumer rights.

Items Within the 14-Day Returns Period

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 calendar days of receiving your goods.

To qualify for a refund, returned items must be:

• Unused

• In perfect condition

• Returned with original packaging

• Complete with all accessories, manuals and documentation

This is especially important for specialist equipment such as thermal imaging devices, night vision equipment and precision optics, where condition affects resale value.

Used Items Outside the 14-Day Period

If an item has been used and is outside the 14-day return period, we are generally unable to accept it for a refund unless there is a fault or product issue. However, depending on the product, we may be able to help in other ways.

Trade-In Options

For certain items such as thermal imaging devices, optics or night vision equipment, we may be able to discuss trade-in options.

If you are looking to upgrade or replace equipment, our team will be happy to talk through available options.

Please contact us by phone or email us at info@scottcountry.co.uk

Yes. We can assist with servicing, diagnostics and repairs for many thermal imaging devices, night vision systems and electronic optics purchased from Scott Country International.

Servicing and Diagnostics

Our team can carry out initial diagnostics, troubleshooting and firmware updates for a range of thermal and night vision products.

This may include:

• Checking device performance

• Firmware or software updates

• Assessing faults or technical issues

• Preparing products for manufacturer servicing if required

Our experienced staff are familiar with many of the leading brands used in hunting, wildlife observation and outdoor optics.

Manufacturer Servicing

Some specialist repairs must be carried out by the manufacturer’s authorised service centre.

Depending on the product and brand, your device may be forwarded to the manufacturer’s servicing department located in the UK or overseas.

This is common for complex electronic equipment such as:

• Thermal imaging scopes

• Night vision optics

• Advanced digital viewing devices

Manufacturer service centres have the specialist equipment required for calibration, component replacement and advanced repairs.

How Do I Arrange a Service?

If your device requires servicing or repair, please contact our service team with:

• Your proof of purchase or order number

• The product model

• A description of the issue

Our team will guide you through the next steps and advise whether the product should be returned to us or sent to the manufacturer.

Is Servicing Covered by Warranty?

If your device is within the manufacturer’s warranty period and the issue is confirmed as a fault, repairs are typically covered under warranty.

If the issue falls outside warranty coverage, we will advise you of available repair options before any work is carried out.

Yes. Firmware updates are often available for thermal imaging devices and digital night vision equipment, and we can help guide customers through the update process where applicable. Manufacturers regularly release firmware updates to improve:

• Device performance

• Image quality and calibration

• New features and functionality

• System stability and bug fixes

Keeping your device firmware up to date helps ensure your equipment continues to operate at its best.

Can Firmware Updates Be Done at Home?

Many manufacturers allow firmware updates to be completed by the customer using a computer or mobile device, depending on the product model.

Most updates involve:

1. Downloading the latest firmware from the manufacturer

2. Transferring the update to the device

3. Installing the update following the manufacturer’s instructions

If you are unsure how to perform a firmware update safely, our team can provide guidance.

Can You Perform Firmware Updates at our HQ?

In some cases, firmware updates and system checks can be carried out by our team at Scott Country International HQ.

If a device requires more advanced servicing or calibration, it may need to be forwarded to the manufacturer’s authorised service centre.

Which Brands Release Firmware Updates?

Many leading thermal and night vision brands release firmware updates, including:

• Hikmicro

• Pulsar

• Nocpix

• PARD

• Garmin

• DNT

Updates vary depending on the product model and manufacturer support.

Need Help Updating Your Device?

If you would like assistance with a firmware update, please contact our team with:

• Your device model

• The brand of your equipment

• A description of the issue or update required

We will be happy to advise on the best way to proceed.

Yes. We can assist with repairs and servicing for many of the products we sell, including thermal imaging devices, night vision equipment and precision optics.

Repairs at Our HQ

Some product checks, updates and minor repairs can be carried out by our team at Scott Country International HQ.

This may include:

• Initial fault assessment

• Firmware updates

• Basic servicing and troubleshooting

• Warranty inspection before manufacturer submission

Our experienced team will assess the issue and advise on the best course of action.

Manufacturer Repairs

In some cases, repairs must be carried out by the manufacturer’s authorised service centre. Depending on the brand and type of product, your equipment may be forwarded to the manufacturer’s servicing department located either in the UK or overseas.

This is common for specialist equipment such as:

• Thermal imaging devices

• Night vision systems

• Advanced electronic optics

Manufacturer service centres have the specialist equipment and components required to carry out complex repairs.

We recommend contacting Scott Country International first before sending any equipment to the manufacturer.

Why Contact Us First?

Our team can help ensure the repair process runs smoothly by:

• Confirming whether the issue may be covered under warranty

• Advising on the correct service procedure for your product

• Checking whether the item should be inspected at our HQ first

• Directing the repair to the correct manufacturer service centre

For some products, sending the item directly to the manufacturer without prior authorisation may delay the repair process.

When Are Products Sent to the Manufacturer?

Certain repairs, servicing or calibration work must be carried out by the manufacturer’s authorised service centre.

This is particularly common for specialist equipment such as:

• Thermal imaging devices

• Night vision equipment

• Electronic optics and advanced riflescopes

Depending on the brand, the manufacturer’s service centre may be located in the UK or overseas.

What Information Will I Need?

Before arranging a repair, you may be asked to provide:

• Proof of purchase

• The product model and serial number

• A description of the fault or issue

Our team will then advise whether the product should be returned to us or sent directly to the manufacturer.

If you believe your product has developed a fault, please contact our service team with:

• Your order number or proof of purchase

• The product model

• A description of the issue

Our team will guide you through the next steps and advise whether the product should be returned to us or sent directly to the manufacturer.

Repair times can vary depending on the brand, the type of fault and whether the repair is carried out in the UK or by the manufacturer’s main service centre. In most cases, repairs for thermal imaging devices, night vision equipment and electronic optics typically take between 1–4 weeks or longer, once the product has been received and assessed.

Below is a general guide based on the main brands we supply.

Hikmicro

Hikmicro aims to complete standard repairs within approximately 14 days from the date the device is received, although complex cases requiring additional parts or diagnostics may take up to around 28 days. In our experience repairs are usually completed in less than 1 week.

Pulsar

Pulsar devices sent to the official UK service centre are usually repaired within around 10 working days once the unit has been received. If a repair cannot be completed within that timeframe, the manufacturer may offer a replacement device of equivalent specification. Some Pulsar guidance also states repairs can take up to 30 days depending on the issue and service centre workload. There may be cases that products are sent out of the UK for repair which may take longer.

Nocpix

Repair times for Nocpix devices typically depend on the type of fault and whether the device needs to be returned to the manufacturer. In most cases customers should expect approximately 1 week for diagnosis and repair once the device has been received.

PARD

For PARD night vision devices, repairs are normally handled through the UK distributor or authorised service centre. Typical repair times are around 2–4 weeks, depending on the issue and availability of parts.

Garmin

Garmin generally operates a replacement-based service model for many electronic products. Once a faulty unit is assessed under warranty, replacement or repair is typically completed within 1–3 weeks depending on the product and service centre workload.

DNT Optics

Repairs for DNT Optics products are usually managed through authorised distributors or manufacturer service centres. Turnaround times typically range from 2–4 weeks, depending on diagnostics and parts availability.

For our other brands, please contact us directly for more information

If your product is within its warranty period and the issue is confirmed as a manufacturing fault, the repair will usually be covered under the manufacturer’s warranty.

If the issue is not covered by warranty, we will contact you with available repair options before proceeding.

If you want to find out more about a specific brands warranty you can search them within our FAQ page.

No. Manufacturer warranties generally cover manufacturing faults or defects, but they do not cover damage caused by accidents, misuse or normal wear and tear. Examples of damage not typically covered under warranty include:

• Physical impact or drops
• Water or moisture damage (unless the product is specifically rated for this)
• Incorrect installation or use
• Unauthorised repairs or modifications
• Damage caused by improper storage or handling

This applies to most specialist equipment such as thermal imaging devices, night vision optics and day and night vision scopes, monoculars and multispectral binoculars.

If your device has been accidentally damaged, please contact our team. In many cases the manufacturer may still be able to offer a paid repair service, depending on the product and availability of parts.

If a product is returned for inspection and no fault is found, a service or inspection charge may apply.

This is because the item must still be:

• Checked by our team or the manufacturer

• Tested and assessed for faults

• Returned to the customer

If the manufacturer confirms that the issue is not covered under warranty, we will contact you before proceeding with any chargeable repair work.

Examples where a product may be considered not faulty include:

• User setup issues

• Incorrect settings or configuration

• Firmware or software misunderstandings

• Normal product behaviour mistaken for a fault

Our team will always aim to help diagnose the issue before arranging a return where possible.

In most cases, manufacturer warranties are not transferable and apply only to the original purchaser of the product.

This means that if an item such as a thermal imaging device, night vision scope or precision optic is sold privately to another person, the remaining manufacturer warranty usually stays with the original buyer and does not automatically transfer to the new owner.

Example

If a customer purchases a thermal device from us and later sells it privately:

• The warranty remains linked to the original purchaser

• The new owner may not be able to make a warranty claim directly

Most manufacturers require the original proof of purchase from the retailer for any warranty service.

Why Can't You Provide a Copy of the Original Invoice?

For data protection and privacy reasons, we cannot provide copies of another customer's invoice or order information.

For example, if the original buyer was John and the product is later sold to Frank, we cannot supply Frank with John’s invoice because the order information belongs to John.

What If I Bought Second-Hand Equipment?

If you purchased equipment second-hand and believe the product may still be under warranty, the original purchaser may need to handle any warranty claim with the manufacturer or retailer.

However, our team is always happy to offer guidance and help you explore available options.

Do You Offer Trade-In Options?

If you are looking to upgrade or replace your equipment, we may be able to discuss trade-in options on selected products such as thermal imaging devices or optics. Please contact our team to learn more.

If a product you purchased is later discontinued by the manufacturer, your warranty remains valid for the full warranty period from the original date of purchase. The fact that a product has been discontinued does not affect your warranty coverage.

Will My Warranty Still Be Honoured?

Yes. Manufacturer warranties apply from the date the product was originally purchased and remain valid for the full warranty term provided by the manufacturer.

Even if a product is no longer being produced, warranty support will still apply for issues covered under the warranty agreement.

What If My Product Needs a Warranty Repair?

If your device develops a fault during the warranty period, the manufacturer or authorised service centre will assess the product and attempt to repair it. This is common for specialist equipment such as:

• Thermal imaging devices

• Night vision equipment

• Electronic optics and riflescopes

What If Replacement Parts Are No Longer Available?

In rare situations where a product has been discontinued and replacement parts are no longer available, the manufacturer may provide an alternative solution. If a warranty repair cannot be completed due to parts availability and the fault is confirmed as a valid warranty issue, the manufacturer may offer:

• A replacement product of equivalent specification, or

• Another suitable resolution in line with their warranty policy

Need Help With a Discontinued Product?

If you believe your product has developed a fault, please contact our team with:

• Your proof of purchase

• The product model

• A description of the issue

We will help guide you through the warranty and repair process.

Yes. In most cases, proof of purchase is required to make a warranty claim.

Manufacturers use the proof of purchase to confirm:

• The original purchase date
• That the product was purchased from an authorised retailer
• That the item is still within the warranty period

For products purchased from Scott Country International, your order confirmation or invoice will normally serve as proof of purchase.

What If I No Longer Have My Invoice?

If you purchased the product directly from us and cannot locate your invoice, our team may be able to assist by locating your order in our system using your:

• Name
• Email address
• Order number
• Approximate purchase date

HIKMICRO products are supplied with a manufacturer warranty that covers defects in materials and workmanship when the device is used under normal operating conditions. The exact warranty length depends on the type of product. You can find full details at the Hikmicro Warranty Page.

HIKMICRO Thermal & Night Vision Devices

For most outdoor thermal imaging and digital night vision products, HIKMICRO provides:

• 3-year warranty on the device and components

• 10-year warranty on the thermal sensor

• 1-year warranty on removable batteries (where applicable)

This applies to many popular devices such as:

• Thermal scopes

• Thermal monoculars

• Thermal clip-on devices

• Digital day & night vision optics

HIKMICRO Accessories

Accessories supplied with HIKMICRO devices may have different warranty periods.

Typical examples include:

• 1 year on removable batteries

• 1 year on accessories such as chargers, IR torches and brackets

What Does the Warranty Cover?

The HIKMICRO warranty covers manufacturing defects and faults in materials or workmanship when the product is used according to the manufacturer’s specifications.

If a product is confirmed to be faulty during the warranty period, HIKMICRO may:

• Repair the device

• Replace the product or faulty components

• Provide an equivalent replacement unit

Repairs or replacements may use new or refurbished parts where appropriate.

Is the HIKMICRO Warranty Transferable?

No. HIKMICRO warranties typically apply only to the original purchaser and are not transferable to another owner if the equipment is sold privately.

For this reason, proof of purchase from the authorised retailer is required when making a warranty claim.

How Do I Start a HIKMICRO Warranty Claim?

If your HIKMICRO device develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the device may be sent to the authorised HIKMICRO service centre

Some diagnostics or firmware updates may be carried out at Scott Country International HQ before being forwarded to the manufacturer.

Nocpix thermal imaging and night vision products are supplied with a manufacturer warranty that covers defects in materials and workmanship under normal use.

For most Nocpix devices sold in the UK, the warranty typically includes:

• 3-year warranty on the main device

• Optional extension to 4 years when the product is registered online

• Shorter warranty periods for certain accessories such as batteries

This warranty applies to many Nocpix products including thermal scopes, clip-on thermal devices, monoculars and binoculars.

What Does the Nocpix Warranty Cover?

The warranty covers manufacturing defects and hardware faults when the device is used according to the manufacturer’s guidelines.

If a product develops a confirmed fault during the warranty period, the manufacturer may:

• Repair the device

• Replace faulty components

• Provide a replacement product of equivalent specification

Repairs are normally carried out by an authorised Nocpix service centre via the UK distributor or manufacturer repair network.

What Is Not Covered Under Warranty?

Like most manufacturers, the Nocpix warranty does not normally cover:

• Accidental damage

• Misuse or improper handling

• Unauthorised modifications or repairs

• Damage caused by improper storage or environmental exposure

Accessories and consumable components such as removable batteries may have shorter warranty coverage.

Is the Nocpix Warranty Transferable?

In most cases, manufacturer warranties apply only to the original purchaser and require proof of purchase from an authorised retailer.

If equipment is sold privately, the warranty may not transfer to the new owner.

How Do I Start a Nocpix Warranty Claim?

If your Nocpix thermal imaging or night vision device develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the device may be sent to the authorised Nocpix service centre

In some cases, initial diagnostics or firmware updates may be carried out at Scott Country International HQ before being forwarded to the manufacturer.

Pulsar thermal imaging and digital night vision products are supplied with a manufacturer warranty covering defects in materials and workmanship when used under normal operating conditions.

For most Pulsar devices sold in the UK, the standard warranty includes:

• 3-year warranty on the device from the date of purchase

• 1-year warranty on rechargeable batteries and battery packs

This applies to many popular Pulsar products such as thermal riflescopes, thermal monoculars, thermal binoculars and digital night vision optics.

What Does the Pulsar Warranty Cover?

The Pulsar manufacturer warranty covers defects in materials or workmanship when the device is used according to the manufacturer’s instructions.

If a product develops a confirmed fault during the warranty period, Pulsar may:

• Repair the device

• Replace faulty components

• Provide a replacement device of equivalent specification

Warranty repairs are typically carried out by the authorised Pulsar service centre via the UK distributor network.

Pulsar UK Service Commitment

Pulsar operates a UK service commitment designed to minimise downtime for customers.

If a warranty fault is confirmed:

• The device will usually be repaired first

• If the repair cannot be completed within 10 working days of the device being received, a replacement unit of equivalent specification may be offered.

Additionally, if a hardware fault is confirmed within the first 60 days of purchase, customers may be eligible for an immediate replacement rather than a repair.

What Is Not Covered Under Warranty?

Like most manufacturers, the Pulsar warranty does not normally cover:

• Accidental damage or impact damage

• Improper use or storage

• Unauthorised repairs or modifications

• Cosmetic wear or consumable parts

Accessories such as lens caps, straps and similar items are typically not covered under full device replacement policies.

Is the Pulsar Warranty Transferable?

In most cases, manufacturer warranties apply only to the original purchaser and require proof of purchase from an authorised retailer.

If equipment is sold privately, the warranty may not transfer to the new owner.

How Do I Start a Pulsar Warranty Claim?

If your Pulsar thermal imaging or night vision device develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the device will be returned to the authorised Pulsar service centre

Some diagnostics or firmware updates may be carried out at Scott Country International HQ before being forwarded to the manufacturer.

DNT Optics products are supplied with a manufacturer warranty that covers defects in materials and workmanship when the product is used under normal operating conditions. The warranty length depends on the type of DNT Optics product.

DNT Daytime Optics Warranty

Traditional daytime optics, such as riflescopes, are covered by a lifetime manufacturer warranty.

This warranty applies to defects in materials or workmanship and provides long-term support for the product during normal use.

DNT Night Vision & Digital Optics Warranty

DNT night vision and digital optics products are typically supplied with a 2-year manufacturer warranty.

This applies to many DNT products such as:

• Digital night vision scopes

• Multispectral optics

• Thermal and night vision hybrid devices

If a fault occurs within the warranty period, the manufacturer may arrange repair or replacement of the device.

What Does the DNT Optics Warranty Cover?

The warranty covers manufacturing faults or defects when the device is used according to the manufacturer’s instructions and operating guidelines.

If a fault is confirmed within the warranty period, the manufacturer may:

• Repair the product

• Replace faulty components

• Provide a replacement device where appropriate

What Is Not Covered Under Warranty?

The warranty does not normally cover damage caused by:

• Improper use or failure to follow the user manual

• Unauthorised repairs or modifications

• Accidental damage or misuse

• Altered or removed serial numbers

Products that have been dismantled or modified by the user may not qualify for warranty service.

How Do I Start a DNT Optics Warranty Claim?

If your DNT Optics thermal, night vision or digital optic develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the device may be sent to the authorised DNT Optics service centre

In some cases, initial diagnostics or firmware checks may be carried out at Scott Country International HQ before the device is forwarded to the manufacturer.

ZEISS products are supplied with a manufacturer warranty covering defects in materials and workmanship under normal use. ZEISS provides a minimum 2-year warranty from the date of purchase on consumer products, which applies in addition to your statutory consumer rights.

Warranty length can vary depending on the type of ZEISS product.

ZEISS Sports Optics Warranty

Many ZEISS sports optics products such as binoculars, riflescopes and spotting scopes are supplied with extended manufacturer warranties, often up to 10 years depending on the model.

Examples include:

• ZEISS Conquest riflescopes – typically 10-year warranty

• ZEISS Victory and Conquest binoculars – often up to 10-year warranty

During the warranty period, ZEISS will repair manufacturing faults or replace defective components where necessary.

ZEISS Thermal Imaging & Electronic Devices

Electronic ZEISS products such as thermal imaging devices and other digital optics typically include a 2-year manufacturer warranty, with the option to extend coverage by registering the product online.

Registering your product on the ZEISS website shortly after purchase may allow you to extend the warranty by an additional year depending on the product category.

What Does the ZEISS Warranty Cover?

The ZEISS warranty covers manufacturing defects and faults in materials or workmanship when the product is used according to the manufacturer’s instructions.

If a fault is confirmed within the warranty period, ZEISS may:

• Repair the product

• Replace faulty components

• Provide an equivalent replacement device where appropriate

What Is Not Covered Under Warranty?

The ZEISS warranty does not normally cover:

• Accidental damage or impact damage

• Improper use or failure to follow instructions

• Unauthorised repairs or modifications

• Cosmetic damage or normal wear and tear

Do I Need to Register My ZEISS Product?

Product registration is recommended and may provide extended warranty benefits depending on the product type.

To register your ZEISS product, you will normally need:

• The serial number of the device

• Your proof of purchase

• Product details

Registration can be completed through the ZEISS product registration portal.

How Do I Start a ZEISS Warranty Claim?

If your ZEISS optic, thermal device or binocular develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the product will be returned to the authorised ZEISS service centre

In some cases, initial diagnostics or firmware checks may be carried out at Scott Country International HQ before forwarding the device to the manufacturer.

Garmin products are supplied with a manufacturer limited warranty covering defects in materials or workmanship when the device is used under normal operating conditions.

For most Garmin consumer products sold in the UK, the standard manufacturer warranty is:

• 2-year warranty from the original date of purchase in the UK and EU.

This warranty applies to many Garmin products including GPS devices, outdoor navigation equipment, thermal optics, handheld devices and wearable technology.

What Does the Garmin Warranty Cover?

The Garmin limited warranty covers manufacturing faults and defects in materials or workmanship that occur during normal use of the device.

If a product develops a confirmed fault during the warranty period, Garmin may:

• Repair the device

• Replace the faulty unit with a refurbished or equivalent product

• Provide an alternative resolution depending on the fault

Repairs or replacements are typically handled through Garmin’s authorised service network.

What Is Not Covered Under Warranty?

The Garmin warranty does not normally cover damage caused by:

• Accidental damage or impact

• Improper use or misuse

• Unauthorised repairs or modifications

• Cosmetic damage such as scratches or dents

• Damage caused by environmental factors such as water, fire or external causes.

Consumable components such as batteries may also have limited coverage unless the failure is caused by a manufacturing defect.

Warranty on Repaired or Replacement Devices

If a device is repaired or replaced, Garmin typically provides a 90-day warranty on the repair or replacement, or the remainder of the original warranty period, whichever is longer.

How Do I Start a Garmin Warranty Claim?

If your Garmin device, GPS unit or optic develops a fault:

1. Contact our team with your proof of purchase and product details

2. We will help diagnose the issue

3. If required, the device may be sent to the authorised Garmin service centre

In some cases, initial checks or diagnostics may be carried out at Scott Country International HQ before the device is forwarded to the manufacturer.

Many of the products we sell are supplied with a manufacturer warranty covering defects in materials or workmanship under normal use. Because we work with a wide range of specialist optics and outdoor equipment brands, warranty terms can vary depending on the manufacturer and product type.

Warranty Length

Warranty periods for optics and electronic equipment can vary between brands and product categories.

Typical warranty coverage may include:

• 2–3 year warranties on electronic devices such as thermal imaging or night vision equipment

• Longer warranties on certain optical products such as binoculars or riflescopes

• Shorter warranties on accessories such as batteries, chargers or mounts

For exact warranty details, it is always best to check the manufacturer’s policy for the specific product.

What Does the Warranty Usually Cover?

Most manufacturer warranties cover faults caused by defects in materials or workmanship when the product is used according to the manufacturer’s instructions.

If a fault is confirmed during the warranty period, the manufacturer may arrange:

• Repair of the device

• Replacement of faulty components

• A replacement product of equivalent specification

What Is Usually Not Covered?

Most warranties do not normally cover:

• Accidental damage

• Improper use or handling

• Unauthorised repairs or modifications

• Cosmetic wear or normal use over time

Warranty terms and exclusions vary between manufacturers.

Need Help With a Warranty Claim?

If you have a question about the warranty for a product purchased from Scott Country International, our team will be happy to help.

Please contact us with:

• Your proof of purchase

• The product brand and model

• A brief description of the issue or question

Our team can advise on warranty coverage and guide you through the repair or warranty claim process.

Not Sure About Your Warranty?

If the brand or product you are looking for is not listed in our FAQ section, please get in touch with our team directly.

We will be happy to confirm the warranty details and help you with the next steps.

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving your goods. Once we receive written notification that you wish to cancel, and the returned goods have been received and inspected, we will process your refund as soon as possible and no later than 14 days.

Please note:

• Refunds are issued to the original payment method

• It may take additional time for your bank or card provider to process the funds

• Finance agreements will be adjusted in accordance with the lender’s terms

If you cancel within the 14-day cooling-off period, we will refund:

• The full price of the goods

• The basic standard delivery charge paid at the time of purchase

Please note that upgraded or express delivery costs are not refundable beyond the standard delivery amount.

Refunds may be delayed if:

• We have not received written cancellation confirmation

• The returned goods have not yet arrived with us

• The item requires inspection

• The goods do not meet our returns criteria

If you are unsure about the status of your refund, please contact our customer service team at info@scottcountry.co.uk with your order number.

To qualify for a refund, returned goods must be:

• In perfect condition

• Unused and fit for resale

• Returned with all original packaging intact

• Supplied with all tags, manuals, accessories and documentation

This is particularly important for specialist equipment such as thermal imaging devices, night vision equipment and precision optics, where packaging and product condition directly affect resale value.

We cannot accept returns for refund where:

• Products show signs of use

• Items are damaged

• Packaging is incomplete or heavily marked

• Garments show signs of wear, odours or contamination

All returns must:

• Be accompanied by a completed returns form

• Be securely packaged

• Be sent using an insured and trackable delivery service

You are responsible for the goods until they are safely received by us.

Yes.

Cancellation requests must be made in writing, either by email or through our official contact channels. Cancellation requests cannot be accepted by telephone alone.

Your rights to cancel are provided under the Consumer Contracts Regulations 2013.

This policy does not affect your statutory rights.