TERMS AND CONDITIONS

We are Scott Country International LTD, 221-223 King Street, Castle Douglas, Dumfries and Galloway DG7 1DT Scotland. VAT registration number 751 479 806.

Customer services telephone number (standard rate)
01556 503 587, Fax 01556 50 2235 email: info@scottcountry.co.uk

In the event of a query or complaint please contact us using the above details.

The following terms and conditions do not affect your statutory rights as a consumer.

The Right of Consumer Cancellation

When you receive goods ordered from www.scottcountry.co.uk , and you change your mind about anything you order, you may cancel the order up to 14 calendar days from receipt of goods.

We will refund the price paid as soon as possible, but no later than 14 days from notification that you wish to cancel the order.

This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you.

Goods returned must be in perfect condition and fit for resale.

We will only accept goods returned to us that are in perfect condition and "fit for re-sale" This means that the original product retail packaging should be intact and in good condition and the goods themselves should be returned in perfect condition, as initially recieved by you the consumer. All product tags and information MUST be attached to the garment, and the garment should be returned in perfect condition. Any goods returned that do not meet this criteria cannot be accepted for a refund. We recommend you use an Insured trackable service to return any goods to Scott Country.

Whilst goods you wish to return are in your possession you must ensure they are not subjected to adverse conditions such as moisture, odours etc as garments will not be accepted that are returned and show signs of contamination.

Please ensure any returns are accompanied by our RETURNS FORM which you can download by clicking here.

The rights of cancellation come from Consumer Protection (distance selling) Regulations 2000.

Warranty Returns - returning your item via courier or postal services

Should you have to return an item to us under warranty for a fault or similar, or returning goods incorrectly sent by Scott Country, please call us on 01556 50 3587 or email info@scottcountry.co.uk and we will arrange a free DPD collection at a convenient time.

When returning items to us for alternatives sizes or if not suitable we recommend Royal Mail or www.parcel2go.com.

Parcel 2 Go can collect your parcel from your home or place of work, and deliver it to anywhere in the UK from as little as £3.99.

Alternatively you can contact us and we will be able to arrange for a reverse collection by DPD courier, the cost of this however, would be no more than £25.00.

This cost would be payable by you, or can be deducted from any refund due if goods are returned within the Terms and Conditions.

Recovery of goods after cancellation

When you, the consumer, exercise your right to cancel the contract, ownership of the goods reverts to Scott Country. Consumer regulations impose a responsibility to you, the consumer, to take 'reasonable care' of any goods that have been supplied to you from Scott Country. You , the consumer, also have a duty to restore the goods to Scott Country, you must therefore return the goods to Scott Country, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Scott Country then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

If you would like us to arrange collection, please contact us on 01556 50 3587 and we will arrange a DPD collection at a convenient time for you. (UK Mainland only) This fee will be deducted from any refunds applicable (usually £8 carriage charge is incurred UK mainland only)

Consignment tracking details for successfully processed orders will be accessible for a maximum of 150 days after which time it will be assumed that ordered goods have been successfully delivered if no contact has been made by the customer during this period.

(We are unable to make a claim or track orders despatched by way of courier after a period of 150 days)

Goods Damaged in Transit

Thankfully goods being damaged in transit is exceptionally rare, but it can occur.

We normally send goods using an insured service by DPD Couriers or Royal Mail for small packages, therefore should you receive goods that are damaged, we are usually able to make a claim against the courier.

However, claims are only valid if goods are Signed for as damaged, which means you may have to check the contents before signing for the parcel.

We cannot guarantee a claim for damage will be successful, should goods be signed for normally, and later found to be damaged.

Security Sealed Products

Products that are security sealed cannot be accepted for a refund if the security seals have been opened under the normal returns policy.

This is to prevent devices such as trail cameras, night vision etc being damaged via incorrect power supply being used, connection to a computer or the factory settings being altered.

We are unable to accept security sealed products which have been opened for a refund if the security seal is not intact.

Special Order Goods

If you make a special order for goods from www.scottcountry.co.uk such as altered garments, engraving, or personalization or anything which has been altered from the original manufacturers standard original specification, then these goods are not covered by the RIGHT OF CONSUMER CANCELLATION. This also applies to goods specially ordered which have been bought on a fluctuating market such as goods we specially order overseas on a fluctuating rate of exchange.

Our performance as a supplier to you.

We aim to deliver your order within 2 working days, but most of our deliveries will take place Next Working Day ,but this may not always be possible.

If the goods are not in stock at Scott Country, then we may have the goods delivered to you direct from our supplier. This may take longer, but we will notify you by email with an estimated delivery time if goods are not in stock.

The statutory delivery performance period set out in guidelines by Trading Standards is that we must deliver your goods within a maximum of 30 days from receipt of your order.

We will however endeavor to deliver well within this time, but in the event of the goods becoming unavailable we may offer you substitute goods, but you are not obliged to accept them. If we have not delivered your goods within 30days then you are entitled to a full refund, including any postage paid by you.

These regulations do not affect any rights you, the consumer, have to claim compensation for non performance of the contract under general law.

Confirmation of Purchase to you, the consumer

When you make an online purchase at www.scottcountry.co.uk we will send you a confirmation by email of your order.

Once you have received this confirmation email and you wish to exercise your right to cancel you should contact us using the details shown in the "Our Identity" section. This has to be in writing, in no circumstances will a telephone call will not be accepted in place of written cancellation.

If we do not receive written confirmation of cancellation within 14 calendar days from when you received the goods, then the regulations do not apply.

Contracts

When you purchase goods from Scott Country you are entering into what we call a Distance Contract. This contract is defined as any contract concerning goods or services concluded between a supplier and a consumer under an organized distance sales or service provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded.

If you, the consumer, orders goods online but comes to Scott Country to collect and therefore view the goods, then the distance selling regulations no longer apply as you the consumer have had the opportunity to review the goods before leaving the premises.

Our Telephone Contact with you.

When we contact you, the consumer, with a view to concluding a distance contract, or to advise a change in delivery times etc., we will identify ourselves by giving the our own (sales persons) name, and our company name, and the commercial purpose of the call at the beginning of the conversation.

If you do not wish to receive telephone communication from Scott Country, then please advise us and we will only contact you by your preferred method, whether it be email, or fax.

Customer Contacts

When you, the consumer, purchases goods from www.scottcountry.co.uk, you have an option to give your permission to allow us to contact you with special offers, or news, etc.

Only if this permission is given at this time, we can then contact you via email, or telephone, which means keeping a record of your contact details in our secure database. It is not our policy to share your details with any other organizations.

If you wish to withdraw this permission then we require this in writing and we will then remove your contact details from our database immediately. It is an offence for us to contact you with offers/news without your express concent.

Data Security

For information on data security read our online privacy policy.

Complaints

Should you have a complaint about any product purchased from Scott Country, or about our web site please address this to: info@scottcountry.co.uk or contact us by post, telephone, fax or in person (contact details here).

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

Payment

We accept the following credit cards and payment methods: Visa, Mastercard, Switch, Visa Delta, JCB, Paypal and Amex.

We can also provide finance, if eligible, via Deko. Please see below for details.

Finance

Scott Country International Ltd are authorised and regulated by the Financial Conduct Authority, register number 721544.

Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders’ credit decision policies.

Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please refer to www.dekopay.com/faq or visit www.dekopay.com.

UK Delivery

When ordering please select your location from the drop down box in order to calculate the correct delivery charge.

When we process your order at Scott Country an email response will be sent to you to confirm that the order has been processed.

As we use DPD Couriers for shipping most packages we can enter your email address into the DPD Notify system, to advise you when your parcel has been shipped and provide you with a tracking number and a way of tracking your parcel and a 1hr delivery window

In some instances where we have your goods shipped direct from the manufacturer we may not be able to provide you with a tracking number at the time of shipping, but can supply this upon request after shipping.

Depending on your order value when your order is ready to be shipped we use one of the following delivery methods
• DPD Couriers
• Royal Mail Recorded Delivery (UK Low value small items)
Royal Mail Recorded items are normally delivered within 48hrs of despatch. (Excludes bank holidays and weekends)

DPD Couriers

All packages sent with DPD Couriers to mainland UK are normally delivered within 24hours, however Highlands and Island deliveries may incur an extra delivery stage which can delay deliveries in some instances.

From our experience we believe DPD are the most efficient and reliable courier company on the planet and very rarely let us down.

Should you require an Express timed delivery we are able to provide a premium service at extra cost which can be delivered to a specific time slot. If you require an urgent service please order by telephone.

International Deliveries

When ordering please select your location from the drop down box in order to calculate the correct delivery charge.

When we process your order at Scott Country an email response will be sent to you to confirm that the order has been processed.

As we use UPS Worldship for International transactions shipped by us, we will enter your email address into UPS Quantum Notify to advise you when your parcel has been shipped and provide you with a tracking number and a way of tracking your parcel.

In some instances where we have your goods shipped direct from the manufacturer we may not be able to provide you with a tracking number at the time of shipping, but can supply this upon request after shipping.

Depending on your order value we ship your goods using one of the following methods
• DPD Couriers (Europe)
• UPS Express Couriers (International)
• Royal Mail International Signed For (Low value small packages)

Please feel free to contact us should you be concerned that your order is overdue by telephone 01556 50 3587 or email info@scottcountry.co.uk.

Any import taxes incurred when purchasing goods from Scott Country will be paid directly by the customer. Sending goods within Europe does not normally incur import taxes.

Should you require an Express timed delivery we are able to provide a premium service at extra cost which can be delivered to a specific time slot. If you require an urgent service please order by telephone.

DPD Timed Delivery, UPS Express and UPS Express Plus services are available for urgent International deliveries on stock items at extra cost.

Delivering to an address which is not your registered card address:

We usually only send high value items to the card registered address. If you are requesting your goods to be sent to a different address than your billing address we may offer this service, but will require proof of identification/residency to prevent fraudulent transactions.

Delivering your order to your place of work:

We are perfectly happy to send to work addresses but may contact your place of work to prove you are the cardholder or request a company letterhead or other form of identification.

Contract

Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.